Policies


Hours of Operations
~I work a full-time job 5days a week (will take any overtime I can get for Im a single mama)
and have 3 kids in sports 6days a week (lol)
~I work on the btq 4-5days a week (Mon, Wed, Frid after 6pm...Tues, Thur before 2pm)
Times are subject to change if my work changes my sched and I try to keep you update as much as possible member I am human :)
~I just ask for some understanding
~Saturdays 90% of the time Closed
~Sundays Closed
~Sometimes I may be on days I usually closed and surprise ya! However it is not all the time

Closed Dates
~Birthdays (Nov 25th, March 10th, March 31st, & May 9th)
~Christmas Eve and Day
~New Year Eve and Day
~Easter
~Memorial Day
~4th of July
~Labor Day
~Halloween
~Thanksgiving Day

Shipping Rates
~$2.15 first item and $.65 for each additional item.
~Rush fee $8.00 will get your order sent faster if you need by a certain date.
Please be very clear on the date.
~All orders come with shipping labels for tracking
~All orders over $10 will require insurance
~I will have a shipping note monthly for all orders :)

Shipping Days
~ Wednesdays, Fridays, randomly Sat (not promised)
(time will determine on order of item and work schedule for that day
and weather we here have snow days and lots!)

International Orders
~Currently I do not shipping out side the US

Events
~See your Btq Service Note
~Monthly Fan Events

Returns
~I am are not liable for any damages that the postal service brings to any package or looses.
~If you rec'd a order and it is not what you thought return it with in 72hours (the postal date will need to be w/in 72 hours of the date you rec'd it by tracking confirmation) in the original package, original invoice, original form I sent it in I will credit your account back minus a 3% re-stocking fee

Damaged
~If your order comes apart after receiving it due to my lack of securing it I will happily replace it no charge to you. Contact me in 72 hours of date of confirmation.
~Please remember that I reserve the right to refuse service to anyone if I so choose. I am not obligated to fulfill any order, even if paid for (a refund WILL be issued if this occurs).

Buyers Rights
~You have the right to be answered in a timely manner
~You have the right to feel secure about what you ordered and when you will get it
~You have the right to not like your order and wish to return it (with in the allowed time frame)
~You have the right to ask as many questions as you need to

Btq Rights
~I reserve the right to change or add on to our policies at any given time, however you will be given notice.
~I am a mother so I will have sick days, sick kids and unexpected events pls understand and I will notify you guys as soon as possible.
~I have the right to respond to all questions in the order I rec'd them in. Pls allow 24 hours for me to respond in, if not sooner.
~I have the right to not start any order till the payment has cleared.

Contacting Btq
~ sassysouthernstylebtq@gmail.com
~ fb page: http://www.facebook.com/pages/Sassy-Southern-Style-Btq/155949111161650?sk=wall

Payments
~Paypal
~Postal Money Orders
~You have 72 hours to make your payment otherwise it will cancel. You will be sent a reminder each day. Once I cancel a order your name will be placed on my list of "Forced Canceled" To be removed from there your next order will have to be paid with in 24hrs of ordering it. I'm reasonable person and understand hard times, stuff happens, etc...communication is the key. If you choose to ignore me or my reminders then I can not help you.

Preferred Member's Card
~For Every $12 you spend you will earn a punch on your very own "Preferred Members Card"
~Once you get 10 punches you will get $12.00 credit twds anything in my btq!
~Each punch will be recorded and sent in orders by me to sure accuracy

Bad Behavior
~This page will NOT tolerate name calling, bashing, rude-ness, or any behavior I deem to be childish.
~We are all adults here and can act civilized and discuss or work things out professionally.
~I will delete any post or comments that are deemed that way, and you will be warned once. Second time you will be banned. Lets enjoy this and not bring the drama! :)

Disclaimer*
Any information you leave is for the btq, this event, and by your consent.

Warning--any person and/or institution and/or Agent and/or Agency of any governmental structure including but not limited to the United States Federal Government also using or monitoring/using this website or any of its associated websites, you do NOT have my permission to utilize any of my profile information nor any of the content contained herein including, but not limited to my photographs, an...d/or the comments made about my photographs or any other "art" related posts on my profile. You are hereby notified that you are strictly prohibited from disclosing, copying, distributing, disseminating, or taking any other action against me with regard to this profile and the contents herein. The foregoing prohibitions also apply to your employee(s), agent(s), student(s) or any personnel under your direction or control. The contents of this profile are private and legally privileged and confidential information, and the violation of my personal privacy is punishable by law.

UCC 1-103 1-308 ALL RIGHTS RESERVED WITHOUT PREJUDICE

It is recommended that other facebook members post a similar notice to this or you may copy and paste this one. Thank you.



This is now a publicly traded site, Protect Yourself





If you have any questions pls ask!
~Sassy Southern Style Btq

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